Token HavenYour Privacy Matters
Learn how Token Haven collects, uses, and protects your personal information.
Last updated: August 1, 2025
Introduction
Token Haven ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our datasets.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Fill out our contact form or request dataset access
- Subscribe to our newsletter or communications
- Contact us directly via email
- Participate in surveys or provide feedback
This information may include:
- Name and contact information (email address, phone number)
- Organization or company name
- Professional title and department
- Project details and use case information
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and geographical location
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website or source
- Device type and screen resolution
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Process dataset access requests and provide customer support
- Send confirmation emails and important service updates
- Deliver requested datasets and documentation
- Provide technical support and respond to inquiries
Communication
- Send newsletters and product updates (with your consent)
- Notify you about new datasets or features
- Conduct surveys and gather feedback
Improvement and Analytics
- Analyze website usage to improve our services
- Monitor and analyze trends and usage patterns
- Enhance user experience and website performance
Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and other agreements
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are contractually bound to keep your information confidential and secure.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection practices
- Secure hosting and infrastructure
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request limitation of processing of your information
- Portability: Request transfer of your information to another service
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:
- The duration of our relationship with you
- Legal and regulatory requirements
- The nature and sensitivity of the information
- Potential legal claims or disputes
- Business and operational needs
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information. These safeguards may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. For significant changes, we may provide additional notice through our website or direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.